Last updated: [Date]
1. Cancellation Policy
1.1 Order Cancellation by the Customer
Customers may request the cancellation of an order within [number of days, e.g., 24 hours] of placing the order. To initiate a cancellation, please contact us at [email address] with your order details.
1.2 Order Cancellation by Prince Kumar
Prince Kumar reserves the right to cancel an order for any reason, including but not limited to product unavailability, errors in pricing, or suspicion of fraudulent activity. In such cases, customers will be notified, and any payments made will be refunded.
2. Refund and Exchange Policy
2.1 Eligibility for Refunds and Exchanges
Refunds and exchanges are subject to the following conditions:
- The request must be made within [number of days, e.g., 30 days] of the purchase date.
- The item must be unused, in its original packaging, and in the same condition as received.
2.2 How to Initiate a Refund or Exchange
To initiate a refund or exchange, please contact us at [email address] with the following information:
- Order number
- Reason for the return or exchange
- Clear photographs of any damaged or defective items
Our customer support team will guide you through the process and provide instructions on returning the item.
2.3 Refund Processing Time
Once the returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed within [number of days, e.g., 15 days] after the approval notification. The refund will be issued to the original method of payment.
3. Contact Us
If you have any questions about our Cancellation and Refund Policy, please contact us at [email address].